The most recent situation that I found listening difficult was earlier today at my work. I asked one of my guests if they needed any change, while holding their tab. The person’s response was no, so I went on with my business. What ended up occurring is the person sat there for about ten more minutes awkwardly then asked if he could get the receipt because he said he paid with a twenty, I immediately knew what the issue was and I had to figure out how much change he needed. One of the problems is in the first phase with sensing or hearing the message. Either I did not ask the question or asked it not clear enough. Noise could have been the issue. There was external noise coming from our speakers that could have been too loud for either of us to make the right decision on what the other was saying. It could have been overcome by me being clearer with my questions and not allowing external noises to interfere, if they are avoidable.
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